FAQ

What is your return policy?

We offer a 60-day return policy. To be eligible for a return, your item must be in its original packaging, unused, and in undamaged condition. Please contact us for return authorization before sending any items back. The customer is responsible for return shipping costs. For more details, please review our Return Policy page.

Do you ship internationally?

Yes! We offer international shipping. Please note that customers are responsible for the cost of return shipping, and delivery times may vary based on location.

What products do you offer at TISEN PET STORE?

We offer a variety of innovative pet gadgets designed to create deeper emotional connections between you and your pets. From interactive toys that help communicate with your dog to gadgets that improve their comfort, well-being, and happiness, we focus on enhancing the pet ownership experience.

How do I contact customer support?

Phone: (347) 618-0587‬

Or you can use the contact form on our website.

Do you offer free shipping?

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.